Transforming Lives Through Comprehensive Medical Excellence

Dear Patients,

In an effort to try and improve our ability to pick up and answer more of your phone calls during business hours, the following changes will be made to our voicemail policy:

Effective Dec 27, 2024, our voicemail will shutoff at 5:30pm (Mon to Thurs); 3:00pm on Fridays and 1:00pm on Saturdays.

This means you will no longer be able to leave voicemails at our office after these times.

Our phone lines will reopen at 8:00am Monday through Saturday. At this time, you will be able to leave a voice message if we cannot answer your call.

Our hope in making this adjustment is that we’ll be able to answer more of your phone calls live, versus spending our time listening to and responding to hundreds of voicemails every morning. ,

While we will not be able to pick-up and answer every call, we are hoping at the very least, it will reduce the wait times for return calls.

Please remember that with over 14,000 patients, the number of phone calls we get per day is overwhelming and our staff do their best to return every call within a few hours.

Thank you for your understanding.